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Purchase conditions

Information and conditions of purchase.

These are the conditions of purchase and related information of the website https://www.conservasantonio.com/ We recommend your periodic review to know the changes, modifications and updates that may occur.

These general conditions of purchase are in force for all the products that are offered, being able to modify without previous notice, not affecting the changes to the purchases already made. The contracting conditions and the purchase procedure are written in Spanish.

This information is available to the User permanently on this website and can be saved or printed when desired.

Purchase procedure

To make a purchase, the user has to select the products you want to buy and add them to the shopping cart by clicking on the “Add to cart” button. Once you have added the products you want to buy to the cart, you must click on the “Finish Purchase” button.

To process the order you must provide the information requested, and choose the payment method you prefer. Once the requested information has been provided and the order has been accepted by the User, the purchase has been made. Once the purchase is confirmed, it is by sending an email, within a maximum period of 24 hours, to the address indicated, confirming the purchased products, costs, taxes and shipping costs, the payment method, the place of delivery and billing. If you wish, you can print or save the order form.

In the order form you will be given a reference, use it when you want to contact us to make any query, modification or correction related to your order before delivery.

Applicable taxes

The prices of the products displayed on the website of https://www.conservasantonio.com/ They include the Value Added Tax (VAT).

Way to pay

When making the order, the User can freely choose to pay the purchases made by bank transfer or cash on delivery. Payment will be made in Euros. By confirming the payment, the User states that he is entitled to use the selected form of payment.

Shipping of the products

https://www.conservasantonio.com send orders to Spain including Ceuta, Melilla, Balearic Islands and Canary Islands and throughout Europe, through different urgent transport companies of recognized national and international prestige. The delivery date at the address of the order, will be between 24-
48 hours on weekdays and will depend on the availability of the chosen product and the shipping area. The transportation times are indicative. The order will be delivered by transport agency. At the time of delivery it must be verified that the merchandise is the one requested and that it is in perfect condition.
In the case of observing any deficiency in the product received, in addition to indicating this fact on the delivery note of the carrier, you should contact https://www.conservasantonio.com in a period not exceeding 24 hours by the means that are made available to the customer, to inform us of the incidents in the delivery of the product.

Customer Rights and return policy

https://www.conservasantonio.com does not guarantee to its Users the availability or the delivery time of the products that are offered from the web page, except for the products in which the availability or delivery term is expressly mentioned.

https://www.conservasantonio.com guarantees its Users the possibility of canceling their order at any time and without any cost provided that the cancellation is communicated before the order has been made available to the carrier for shipment.

Right of withdrawal

The User is guaranteed the right to withdraw from this contract without the need for justification, for which the User will have a period of fourteen calendar days from the reception of the order to exercise the right of withdrawal. In case of withdrawal on your part, we will refund all payments received by the User.
The User will communicate to https://www.conservasantonio.com within the stipulated period and through an unequivocal statement (for example, a letter sent by postal mail, fax or email), your desire to exercise the right of withdrawal or termination of the contract. The User can request https://www.conservasantonio.com If you wish, a model withdrawal form. In the case of exercising the right of withdrawal the User will have to assume the cost of returning the product, except in the cases specified below. The User will have a period of 14 calendar days from when I request the right of withdrawal to return the corresponding products. https://www.conservasantonio.com may withhold the return of the amounts paid by the User until they have received the goods or until the User has presented the proof of return of the goods, according to which condition is met first.

Exceptions to the right of withdrawal

The right of withdrawal shall not apply to purchases that refer to:

  • The supply of products made according to the User’s specifications or clearly customized.
  • The supply of sealed products that have been unsealed or opened after delivery.

Defective product

  • Prior return of the defective product is necessary
  • Shipping by https://www.conservasantonio.com of another product equal.
  • En caso de que no sea posible, se devolverá el importe de la compra al Usuario en un plazo no superior a 30 días.
  • https://www.conservasantonio.com will assume the expenses associated with the return and delivery.

Wrong Product

  • If a product other than that requested by the User was delivered by error of  https://www.conservasantonio.com, it will be removed and the correct product will be delivered without any additional charge to the User.
  • User error: the amount will not be paid, but a voucher with one year expiration will be delivered. https://www.conservasantonio.com will not be responsible for the expenses associated with the return and delivery. Prior return of the wrong product will be necessary.

Product handled

The products supplied can not be returned if they have been handled. Items marketed by https://www.conservasantonio.com They are delivered properly packed, sealed and in airtight containers. Such packagings, seals and closures must be unmanned and / or unopened.

The invoice or delivery note will be the voucher for any claim, so it must be saved by the User in order to exercise their rights.

If you are not satisfied with all or any of the specifications of this document, please return the product unopened and without removing any seal. The manipulation of seals or opening of the product entails the acceptance of our policy of Guarantees and Returns.

For any incident related to the return of products from our store you can contact the Customer Service department via email: atconsumidor@conservasantonio.com

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